Last updated: 04 June 2026

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This Public Agreement (hereinafter referred to as the Agreement) sets out the terms and conditions under which Limited Liability Company LOOQ MEDIA (EDRPOU code: 41462872, hereinafter referred to as the Company) provides access to and use of the website https://www.looqme.io, including all of its subdomains, related pages, mobile or web versions (hereinafter referred to as the Website).

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Any individual who opens the Website, views its content, creates an account, makes a payment or otherwise interacts with the Website shall be deemed a user (hereinafter referred to as the User) and undertakes to comply with the terms of this Agreement.

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The fact of starting to use the Website, as well as completing account registration or making payment for the services, confirms that the User has read the terms of this Agreement, understood them and unconditionally accepted them. If the User does not agree with the terms of this Agreement, the User must immediately stop using the Website and must not make payment for the services.

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The Personal Data Processing Notice and the Cookie Notice (hereinafter referred to as the Notices) are integral parts of this Agreement. They regulate the procedure for the collection, processing, storage, use and protection of personal data, as well as the use of cookies when visiting and using the Website. By accepting the terms of this Agreement, the User confirms that the User has read the terms of the Notices and unreservedly accepts them.

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In the event of any conflict between the provisions of this Agreement and the provisions of the said Notices, the provisions of this Agreement shall prevail, unless otherwise expressly provided by the laws of Ukraine.
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1. Terminology
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1.1. User means any individual who opens the Website, views its content, creates an account, makes a payment or otherwise uses the Services, and who has accepted the terms of this Agreement.

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1.2. Services means access to the functionality and tools provided by the Company, including media monitoring and analytics services described in the Agreement and/or on the Website pages.

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1.3. Account means an electronic record created by the User containing data required to identify the User and use the Services.

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1.4. Tariff Plan means a set of functionality and volumes of use of the Services, determined by the Company and communicated to the User by publication or otherwise, which the User may select and pay for.

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1.5. User Content means any materials, data or information (including texts, documents, files, images) that the User uploads, submits or otherwise provides for use within the Services. The User retains ownership rights to such content, but grants the Company a non-exclusive, royalty-free licence to use it for the purpose of properly providing the Services.

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1.6. Personal Data means any information that directly or indirectly identifies an individual, which is provided by the User or collected during the use of the Services.

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1.7. Business Days means official business days in Ukraine, excluding weekends and public holidays.

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1.8. Force Majeure means circumstances of irresistible force that make it impossible or excessively difficult to perform obligations under this Agreement, including natural disasters, fires, floods, military actions, strikes, acts of public authorities, power or internet outages and other events beyond the reasonable control of the Parties.

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2. General Provisions

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2.1. The Company undertakes to provide the User with Services for access to the Website and related media monitoring and analytics services, and the User undertakes to accept and pay for such Services in accordance with the terms of this Agreement.

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2.2. The Services include providing the User with access to the Website through a web interface or API, enabling the following:

• Media monitoring: identification, collection, storage and systematisation of mentions of the User or entities specified by the User, brands, topics or persons specified by the User, in available mass media, as well as on social networks, blogs, forums, etc.
• Content analytics: processing of collected information in order to determine the key characteristics of the information field: reach, sources, sentiment, frequency, dynamics, geography, authors, target audiences, etc.
• Preparation of analytical reports: preparation of automated or customised reports, presentations and infographics on a regular or one-off basis.
• Archiving and storage of data: ensuring the storage of historical mentions and analytics results for an agreed period with the possibility of their further use.

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2.3. All Services provided under this Agreement are exclusively electronic in nature and are provided by automated means. The results of the Services (access to the Website, reports, analytics, visualisations, instructions, etc.) are generated and delivered to the User automatically via the web interface, API, email or other digital channels. Physical media, printed materials or other tangible forms of results are not provided for under this Agreement.

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2.4. Some Services are provided on a paid basis, while others may be provided free of charge. Information on whether specific Services are paid or free of charge, their scope and terms of use shall be determined by the Company and communicated to Users by posting on the Website. In the event of any conflict, the information published on the Website shall prevail.

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2.5. Provision of paid Services shall commence after successful confirmation of payment by the User for the selected Tariff Plan and shall consist of automatic activation or extension of the User's remote access to the Website functionality within the selected Tariff Plan in the User's account. Paid Services are provided exclusively in electronic form during the term of the relevant Tariff Plan and shall automatically terminate upon its expiry, unless otherwise expressly provided by this Agreement or by a separate arrangement between the Parties.

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2.6. The Company undertakes to provide the Services in a timely manner and to use all reasonable efforts to ensure their proper quality in accordance with this Agreement and the description of the Services.

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2.7. The Company may engage subcontractors, contractors and other third parties to perform its obligations under this Agreement, while remaining liable to the User for the result of the provision of the Services.

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2.8. The Company may improve, update or change the technical functionality (functional capabilities and/or user interface) of the Website without the User's prior approval, provided that this does not reduce the scope or quality of the Services already paid for.

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3. Account Registration

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3.1. An Account may be created only by an individual who has reached the age of eighteen (18), has full civil legal capacity under applicable law and undertakes to comply with the terms of this Agreement.

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3.2. To use certain Services, the User must complete the registration procedure, during which the User must provide accurate, complete and up-to-date data. Upon completion of the registration procedure, the User receives an email at the address specified by the User confirming successful creation of the Account and providing information for further access to the Services.

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3.3. The User must keep the data in their Account up to date and promptly make changes if such data is updated.

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3.4. The User shall independently ensure the confidentiality of their Account login credentials (login, password, access code, etc.) and shall be fully responsible for all actions performed through their Account. In the event of loss and/or disclosure by the User of the login and password, the User undertakes to notify the Company immediately.

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3.5. The Company reserves the right to refuse registration, restrict or suspend the User's access to the Account if the User provides inaccurate data, breaches this Agreement or violates legal requirements.

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3.6. All actions performed through the User's Account shall be deemed to have been performed by the User.

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4. Fee and Payment Procedure

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4.1. The Services are provided to the User on a paid basis in accordance with the selected Tariff Plan, unless otherwise expressly provided on the Website.

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4.2. The cost of the Tariff Plans shall be set by the Company and published on the Website. All prices are stated in the national currency of Ukraine (hryvnia) and, unless expressly stated otherwise, do not include value added tax (VAT) or other mandatory payments.

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4.3. The User shall pay for the selected Tariff Plan by cashless transfer through the payment services available on the Website. The Company shall deem payment to have been made upon receipt of the full amount of funds into the Company's account.

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4.4. The generation and provision of electronic documents confirming receipt of funds, indicating the date of settlement, shall be carried out directly by the payment provider.

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4.5. Provision of the Services shall commence only after confirmation of payment for the selected Tariff Plan, unless otherwise separately agreed by the Parties.

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4.6. If the User selects a Tariff Plan with automatic (recurring) debiting of funds, the User consents to the regular debiting of the cost of the services from the payment instrument selected by the User. The recurring payment may be cancelled at any time by disabling this function in the Account or by contacting support.

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4.7. The Company may change the prices for Tariff Plans by publishing new tariffs on the Website. Such changes shall apply only to future payments and shall not affect Services already paid for.

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4.8. Funds paid by the User for the Services are non-refundable, except in cases expressly provided for by this Agreement and the laws of Ukraine.

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4.9. All bank fees, charges and other additional costs associated with payment for the Services shall be borne by the User.

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5. Specific Provisions

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5.1. The Company may place advertising materials of third parties or its own advertising messages on the Website. Such advertising shall not be deemed a component of the Services.

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5.2. The Company may provide Users with discounts on certain Tariff Plans. The conditions for granting and the amount of discounts shall be determined by the Company independently and published on the Website or communicated to the User in another manner.

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5.3. The Company may conduct promotional programmes, contests or prize draws among Users. The procedure for conducting them, participation terms and determination of winners shall be established by separate rules communicated to Users.

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5.4. To resolve technical or organisational issues, the User may contact the Company's support service by email, chat on the Website or other channels specified by the Company. The time and procedure for processing requests shall be determined by the Company's internal procedures.

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5.5. The Company may send the User technical notices related to registration, payment, operation of the Website and provision of the Services. Such notices shall not be commercial or advertising communications.

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5.6. Commercial and marketing communications shall be sent to the User only with the User's prior consent. The User may at any time opt out of receiving such communications by using a dedicated unsubscribe mechanism or by contacting support.

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6. Quality of Service Provision

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6.1. Paid Services shall be deemed duly provided from the moment of automatic activation or extension of the User's access to the Website functionality within the selected Tariff Plan in the User's Account after payment confirmation. The result of the provision of paid Services shall be exclusively the provision or extension of such remote access in electronic form.

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6.2. The Services shall comply with the qualitative and functional characteristics defined in this Agreement, the Tariff Plan and/or on the Website, including quantity, compatibility, availability, security and interoperability.

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6.3. The Services are of an informational and technical nature. The Company does not guarantee the achievement of any specific result, including the User obtaining any specific analytics indicators, feedback from third parties, commercial effect or economic benefit.

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6.4. The Services shall be provided taking into account the ordinary purposes of using similar services, unless otherwise expressly provided by the terms of this Agreement or the Tariff Plan.

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6.5. Together with the Services, the User shall be provided with all necessary instructions, reference materials and other auxiliary means enabling proper use of the Website.

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6.6. The User shall be provided with access to the current version of the Website. All functionality updates, technical updates and security updates shall be implemented by the Company automatically. The Company is not obliged to support previous versions of the Website after they have been updated.

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6.7. The Company shall not be liable for the completeness or accuracy of information contained in open sources subject to monitoring, nor for acts or omissions of third parties that affect the availability and content of such information. The Company may, at its own discretion, change the number and composition of information sources whose data are used to provide the Services.

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6.8. The Company may carry out technological interruptions in Website availability that are necessary to ensure proper provision of the Services. Such technological interruptions in the operation of the Website shall not be deemed a breach of the terms of provision of the Services, provided that they do not exceed 8 hours in one calendar month. Such technological interruptions shall, as a rule, be carried out outside working hours (from 18:00 to 09:00 Kyiv time).

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7. Intellectual Property

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7.1. All proprietary intellectual property rights to the Website, its software (software product), design, databases, interfaces and other objects used in the provision of the Services belong to the Company. The Company warrants that throughout the term of the Agreement it has the right to dispose of the Website to the extent sufficient to provide the User with the Services.

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7.2. The User is granted a non-exclusive, non-transferable licence, limited to the term of this Agreement, to use the Website solely for the User's own needs, without the right of reproduction, distribution or granting access to third parties, worldwide.

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7.3. The User may not copy, reproduce, modify, distribute, rent out, publish or otherwise use any intellectual property objects of the Company without its prior written consent, except in cases expressly provided for by this Agreement.

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7.4. The User is granted a limited, non-exclusive, non-transferable licence to use the results of the Services provided (reports, analytical materials, visualisations, etc.) solely for the User's own internal needs, without the right of commercial distribution or transfer to third parties.

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7.5. By uploading or otherwise providing User Content for use within the Services, the User retains ownership rights to their User Content, but grants the Company a non-exclusive, royalty-free, worldwide licence to use it for the purpose of properly providing the Services, including for processing, storage, reproduction, technical adaptation and transfer to third parties engaged in the performance of this Agreement.

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7.6. The User warrants that the User has all necessary rights to the provided User Content and that its use in accordance with this Agreement does not infringe the rights of third parties. In the event of any claims by third parties, responsibility for the content and lawful use of the User Content shall be borne solely by the User.

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‍8. Representations and Warranties

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8.1. The Parties confirm that they have the necessary authority to enter into this Agreement and perform their obligations in accordance with its terms.

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8.2. The User provides the following representations and warranties:

• the User is an individual who is at least eighteen (18) years old and has full civil legal capacity;
• the User provides true, accurate and up-to-date information to the Contractor for the provision of the Services, including during registration and use of the Website;
• the User has all necessary rights to the content (UGC) provided by the User and warrants that such content does not infringe the rights of third parties;
• the User uses the Services solely for lawful purposes and in accordance with this Agreement;
• the User represents that the User is not subject to international, European, Ukrainian or any other applicable sanctions, is not included in sanctions lists, and that the User's beneficial owners and related persons are not sanctioned persons.
• the User represents that the User has familiarised themselves with all functional capabilities, properties and characteristics of the Services and the Website and has independently decided that they fully meet the User's wishes and needs.
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8.3. The Company provides the following representations and warranties:

• the Company acts as a technical and information provider and is not an intermediary, agent or recruitment company;
• the Company does not guarantee the User's achievement of any specific result, including receipt of feedback, commercial effect or benefit as a result of using the Services;
• the Company undertakes to use all reasonable efforts to provide the Services professionally, in good faith and in a timely manner.

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9. Prohibited Actions

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9.1. The User may not use the Services in a manner that violates the laws of Ukraine or the laws of the country of the User's location, including for fraud, dissemination of false information or commission of other unlawful acts.

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9.2. It is prohibited to provide the Company with false, inaccurate, incomplete or misleading data, including during Account registration and use of the Services.

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9.3. The User may not post or transmit content that infringes copyright or related rights, trademark rights, trade secrets or other rights of third parties.

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9.4. It is prohibited to interfere with the operation of the Website or attempt to gain unauthorised access to its systems, servers, databases or accounts of other Users.

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9.5. The User is prohibited from taking actions that may cause failures in the operation of the Website or the Company's services, including using viruses, malware, automated scripts or other means capable of harming the operation of the Website.

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9.6. The User may not reproduce, copy, distribute, sell, rent out, provide for use or otherwise commercially exploit the Website or its individual functions without the prior written consent of the Company.

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9.7. It is prohibited to use the Website in a manner that may harm the Company's business reputation or lead to overload of its technical resources.

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9.8. Use of the Services by Users who are subject to international, European, Ukrainian or other applicable sanctions is prohibited. In the event of breach of this section, the Company may temporarily suspend or fully terminate the User's access to the Services and may also claim compensation for losses caused by such actions.

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10. Liability

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10.1. The Company provides the Services (access to the Website) in the form in which they exist at the time of use (on an “as is” basis), without any additional warranties or obligations as to their compliance with the User's individual expectations, preferences or purposes, unless such are expressly defined in this Agreement, the description of the Services or the Tariff Plan.

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10.2. In no event shall the Company be liable for any indirect, incidental, consequential, punitive or mediated losses, including loss of profit, lost benefit, loss of data, business reputation or opportunities, even if the Company has been advised of the possibility of such losses.

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10.3. The Company shall not be liable for:

• completeness, relevance or timeliness of information received from external sources (mass media, aggregators, social networks, APIs and other independent data providers);
• restrictions on the provision of certain Services that may arise as a result of changes to the terms or availability of third-party platform APIs, technical limitations of sources that do not allow the collection of complete data, or local restrictions related to the country where resources are hosted;
• uninterrupted round-the-clock operation of the Website, including in cases of scheduled maintenance (technological interruptions), emergencies or cyberattacks.

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10.4. The User shall be solely responsible for the correctness of the keywords, brand names, filters, monitoring settings, technical API parameters, access to their own accounts and any other data necessary for the proper provision of the Services.

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10.5. The Company reserves the exclusive right to qualify any specific feature of the Website's operation as a deficiency (error, defect, etc.), as well as to take all reasonable measures to eliminate such deficiencies.

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10.6. The Company shall not be liable for acts or omissions of third parties (including telecommunications service providers, payment systems, internet providers, social networks and media resources) that may affect the provision or quality of the Services.

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10.7. The aggregate liability of the Company for any claims arising out of or in connection with this Agreement, regardless of the legal basis (contract, tort, otherwise), shall be limited to the amount of funds actually paid by the User for the relevant period within which such claims arose.

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11. Force Majeure

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11.1. A Party that is unable to perform its obligations due to Force Majeure shall be released from liability for non-performance or improper performance of obligations for the duration of such circumstances. This provision shall not release the User from the obligation to make payment for Services provided.

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11.2. The Party affected by Force Majeure circumstances must notify the other Party within a reasonable time of the occurrence of such circumstances, their nature and expected duration.

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11.3. Upon termination of the Force Majeure circumstances, the Party affected by them must immediately resume performance of its obligations.

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11.4. If the Force Majeure circumstances last for more than thirty (30) consecutive calendar days and make further performance of the Agreement impossible, either Party may terminate the Agreement unilaterally by notifying the other Party thereof.

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12. Legally Significant Notices

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12.1. All notices, claims, demands, statements and other documents that create legal consequences for the Parties (hereinafter referred to as legally significant notices) must be sent in written electronic form.

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12.2. Legally significant notices shall be deemed duly sent if they are transmitted:

• by email to the User's address specified during registration, or to the official address of the Company specified in this Agreement;
• through the functionality of the Website or the User's Account, if such functionality is provided;
• by posting a notice on the Website in cases expressly provided for by this Agreement.

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12.3. A legally significant notice shall be deemed received:

• on the day of sending, if sent during business hours;
• on the next Business Day, if such notice is sent on a weekend or public holiday;
• at the moment of actual display of the notice in the User's account or on the Website.

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12.4. The User must keep their contact details up to date. The risk of non-receipt of legally significant notices due to incorrect or outdated data shall be borne by the User.

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13. Governing Law and Dispute Resolution

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13.1. This Agreement has been entered into and shall be interpreted in accordance with the laws of Ukraine. The rights and obligations of the Parties not regulated by this Agreement shall be governed by the applicable laws of Ukraine.

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13.2. All disputes, disagreements or claims arising out of or in connection with this Agreement shall be attempted by the Parties to be resolved through negotiations and by sending written claims. The Company shall review the User's claim within thirty (30) calendar days from the date of its receipt and provide a written response.

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14. Term and Termination

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14.1. This Agreement shall enter into force from the moment of its acceptance by the User (by starting to use the Website, creating an Account or making a payment) and shall remain in effect throughout the entire period of use of the Services.

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14.2. The User may terminate this Agreement at any time by ceasing to use the Services and/or deleting their Account. In this case, paid funds shall not be refunded, unless otherwise provided by the terms of this Agreement or the laws of Ukraine.

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14.3. The Company may suspend or terminate this Agreement with respect to a specific User at any time at its own discretion, without prior notice and without any obligations to the User, including, but not limited to, in the event of:

• breach by the User of the terms of this Agreement or legal requirements;
• provision of inaccurate information during registration or use of the Services;
• use of the Services in a manner that harms the Company or third parties;
• failure by the User to perform their payment obligations.

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14.4. The Agreement shall automatically terminate in the event of complete termination of the provision of the Services by the Company.

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14.5. Termination of the Agreement shall not release the Parties from performance of obligations that arose before its termination. The provisions of this Agreement which by their nature survive its termination (including provisions on intellectual property, liability and governing law) shall remain in force.

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15. Miscellaneous

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15.1. This Agreement constitutes the entire agreement between the Parties with respect to its subject matter and supersedes all prior arrangements, negotiations and correspondence between the Parties regarding matters that are the subject of this Agreement. In the event of any conflict between this Agreement and public statements of the Company or its partners regarding the functionality or characteristics of the Services, the provisions of this Agreement shall apply, unless otherwise established by law.

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15.2. The Company may amend this Agreement unilaterally by publishing an updated version on the Website. Such amendments shall enter into force upon publication, unless another effective date is specified in the text of the amendments. The User's continued use of the Services confirms the User's consent to the updated terms.

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15.3. If any provision of this Agreement is found to be invalid, illegal or unenforceable, this shall not affect the validity of the other provisions of the Agreement, which shall remain binding.

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15.4. Nothing in this Agreement shall be construed as creating employment, agency, partnership or joint venture relations between the Parties. The Parties act independently of each other.

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15.5. Failure or delay by either Party in exercising any of its rights under this Agreement shall not be deemed a waiver of such rights and shall not deprive the Party of the opportunity to exercise them later.

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15.6. This Agreement has been entered into in the English language.

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16. Contacts

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If the User has any questions related to this Agreement or the use of the Services, the User may contact: legal@looqme.io

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17. Use of Third-Party Platform Data

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17.1. Use of Google / YouTube Data

This section applies exclusively to Users who have connected their YouTube account to the Service through the Google OAuth 2.0 authorisation mechanism and describes how the Company accesses, uses, stores and deletes Google data in accordance with the Google API Services User Data Policy.

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17.1.1. Data to Which Access Is Granted

When connecting a YouTube account, the Company receives access to the following categories of data:

Google account identification data: email address and profile name, used exclusively to identify the owner of the connected channel.

YouTube channel information: channel name, number of subscribers, total number of views and videos, channel status.

Video statistics: views, likes, comments, shares, watch time for individual videos and playlists.

YouTube Analytics data: audience demographic characteristics (age, gender), geographic distribution of views, subscriber dynamics.

Video comments: text of comments, publication date, author, for display in the interaction feed and moderation tools.

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17.1.2. Purpose and Method of Data Use

The Google / YouTube data obtained are used by the Company exclusively to provide social media analytics functionality within the Service, namely:

displaying statistics and dynamics of channel indicators in the User's analytical dashboard;

generating reports and comparative charts of content performance;

monitoring comments and providing tools for their moderation in the Service interface;

archiving metrics to ensure access to historical data.

The Company does not use Google / YouTube data for training artificial intelligence or machine learning models, for displaying advertising, selling data to third parties or for any other purposes beyond the direct provision of Services to the User.

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17.1.3. Transfer of Data to Third Parties

Google / YouTube data are not sold, rented out or transferred to third parties for commercial purposes. Limited transfer of data is possible exclusively in the following cases:

to the Company's technical contractors (hosting, infrastructure), who act under a data processing agreement and are obliged to ensure their confidentiality and security;

upon request of authorised authorities in cases expressly provided for by law, or to protect the Company's rights.

In all cases, the scope of transferred data shall be limited to what is necessary to perform the specific function.

17.1.4. Data Storage and Protection

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Google access tokens (access tokens and refresh tokens) are stored in encrypted form in the Company's secure database.

All transmission of data between the Service and Google API is carried out exclusively through the secure HTTPS/TLS protocol.

Access to Google data is restricted only to those employees and systems of the Company for whom it is necessary to perform the functions of the Service.

The Company implements organisational and technical measures to protect data in accordance with generally accepted industry standards.

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17.1.5. Data Storage and Deletion

Google / YouTube data are stored throughout the entire period of active connection of the YouTube account to the Service. After the account is disconnected:

Google access tokens are deleted immediately or within no more than thirty (30) calendar days;

collected analytical metrics and archival data may be stored for up to ninety (90) calendar days to ensure the integrity of the User's reports, after which they are subject to irreversible deletion.

For early deletion of all Google data, the User may:

Revoke the Service's access in Google account settings: https://myaccount.google.com/permissions

Send a data deletion request to: legal@looqme.io

The Company processes such request within thirty (30) calendar days from the moment of its receipt.

The Service's use of data received from Google API is also governed by the Google API Services User Data Policy: https://developers.google.com/terms/api-services-user-data-policy

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17.2. Use of Facebook, Instagram and Threads Data

This section applies to Users who have connected to the Service a Facebook Page account, an Instagram business account or a Threads profile through the Meta authorisation mechanism (Facebook Login / Instagram API / Threads API), and describes how the Company accesses, uses, stores and deletes the relevant data in accordance with the Meta Platform Terms for Developers.

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17.2.1. Data to Which Access Is Granted

When connecting a Facebook or Instagram account, the Company receives access to the following categories of data:

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For Facebook Pages:

Email address of the Facebook account, used to identify the owner of the connected Page.

List of Facebook Pages and business accounts, for selecting the Page subject to monitoring.

Facebook Page information: name, number of followers, category.

Page statistics (Page Insights): reach, impressions, engagement (likes, comments, shares), audience demographics, geography.

Page posts: text, date, media type, number of reactions, comments and shares.

User comments on posts: text, author, date, replies, for display and moderation in the Service interface.

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For Instagram accounts (connected via Instagram API or Facebook Login):

Identifier, name, username, profile photo, number of followers, profile description.

Publications (posts, reels): text, media type, link, date, number of likes and comments.

Publication metrics (Insights): reach, impressions, shares.

Comments on publications: text, author, date, for display and moderation.

Account analytics: total reach, profile views, engagement, follower dynamics.

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For Threads accounts:

Basic profile information: identifier, name, username.

Posts (threads): text, date, media type, number of likes and replies.

Replies: text, author, date, for display and moderation in the Service interface.

Account analytics (Threads Insights): reach, impressions, engagement, follower dynamics.

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17.2.2. Purpose and Method of Data Use

The Facebook / Instagram / Threads data obtained are used by the Company exclusively to provide social media analytics functionality within the Service, namely:

displaying statistics and dynamics of Page or profile indicators in the User's analytical dashboard;

generating reports and comparative charts of content performance;

monitoring comments and providing tools for their moderation and response in the Service interface;

archiving metrics to ensure access to historical data.

The Company does not use Facebook / Instagram / Threads data for training artificial intelligence or machine learning models, for displaying advertising, selling data to third parties or for any other purposes beyond the direct provision of Services to the User.

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17.2.3. Transfer of Data to Third Parties

Facebook / Instagram / Threads data are not sold, rented out or transferred to third parties for commercial purposes. Limited transfer of data is possible exclusively in the following cases:

to the Company's technical contractors (hosting, infrastructure), who act under a data processing agreement and are obliged to ensure their confidentiality and security;

upon request of authorised authorities in cases expressly provided for by law, or to protect the Company's rights.

In all cases, the scope of transferred data shall be limited to what is necessary to perform the specific function.

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17.2.4. Data Storage and Protection

Meta access tokens (access tokens) are stored in encrypted form in the Company's secure database.

All transmission of data between the Service and Meta API is carried out exclusively through the secure HTTPS/TLS protocol.

Access to Facebook / Instagram / Threads data is restricted only to those employees and systems of the Company for whom it is necessary to perform the functions of the Service.

The Company implements organisational and technical measures to protect data in accordance with generally accepted industry standards.

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17.2.5. Data Storage and Deletion

Facebook / Instagram / Threads data are stored throughout the entire period of active connection of the account to the Service. After the account is disconnected:

Meta access tokens are deleted immediately or within no more than thirty (30) calendar days;

collected analytical metrics and archival data may be stored for up to ninety (90) calendar days to ensure the integrity of the User's reports, after which they are subject to irreversible deletion.

For early deletion of all Facebook / Instagram / Threads data, the User may:

Revoke the Service's access in Facebook settings: Settings -> Security and Login -> Apps and Websites.

Send a data deletion request to: legal@looqme.io

The Company processes such request within thirty (30) calendar days from the moment of its receipt.

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17.3. Use of Twitter / X Data

This section applies to Users who have connected their Twitter / X account to the Service through the Twitter OAuth 2.0 authorisation mechanism and describes how the Company accesses, uses, stores and deletes the relevant data in accordance with the X Platform Terms for Developers.

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17.3.1. Data to Which Access Is Granted

When connecting a Twitter / X account, the Company receives access to the following categories of data:

Email address of the account, used to identify the owner of the connected account.

Profile information: username, display name, profile photo, description, number of followers and following.

Account posts (tweets): text, date, number of likes, retweets, replies and quotes.

List of followers and following, for displaying audience dynamics.

Offline access (refresh token), for automatic renewal of the connection without repeated authorisation.

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17.3.2. Purpose and Method of Data Use

The Twitter / X data obtained are used by the Company exclusively to provide social media analytics functionality within the Service, namely:

displaying statistics and dynamics of account indicators in the User's analytical dashboard;

generating reports and comparative charts of content performance;

archiving metrics to ensure access to historical data.

The Company does not use Twitter / X data for training artificial intelligence or machine learning models, for displaying advertising, selling data to third parties or for any other purposes beyond the direct provision of Services to the User.

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17.3.3. Transfer of Data to Third Parties

Twitter / X data are not sold, rented out or transferred to third parties for commercial purposes. Limited transfer of data is possible exclusively in the following cases:

to the Company's technical contractors (hosting, infrastructure), who act under a data processing agreement and are obliged to ensure their confidentiality and security;

upon request of authorised authorities in cases expressly provided for by law, or to protect the Company's rights.

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17.3.4. Data Storage and Protection

Twitter / X access tokens (access tokens and refresh tokens) are stored in encrypted form in the Company's secure database.

All transmission of data between the Service and Twitter / X API is carried out exclusively through the secure HTTPS/TLS protocol.

Access to Twitter / X data is restricted only to those employees and systems of the Company for whom it is necessary to perform the functions of the Service.

The Company implements organisational and technical measures to protect data in accordance with generally accepted industry standards.

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17.3.5. Data Storage and Deletion

Twitter / X data are stored throughout the entire period of active connection of the account to the Service. After the account is disconnected:

Twitter / X access tokens are deleted immediately or within no more than thirty (30) calendar days;

collected analytical metrics and archival data may be stored for up to ninety (90) calendar days to ensure the integrity of the User's reports, after which they are subject to irreversible deletion.

For early deletion of all Twitter / X data, the User may:

Revoke the Service's access in X settings: Settings -> Security and account access -> Apps and sessions.

Send a data deletion request to: legal@looqme.io

The Company processes such request within thirty (30) calendar days from the moment of its receipt.

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17.4. Use of TikTok Data

This section applies to Users who have connected their TikTok account to the Service through the TikTok OAuth 2.0 authorisation mechanism and describes how the Company accesses, uses, stores and deletes the relevant data in accordance with the TikTok Platform Terms for Developers.

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17.4.1. Data to Which Access Is Granted

When connecting a TikTok account, the Company receives access to the following categories of data:

Basic profile information: display name, avatar, unique account identifier.

Profile information: username, profile description, profile link.

Account statistics: number of followers, number of following, number of likes.

List of account videos: title, publication date, number of views, likes, comments and shares.

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17.4.2. Purpose and Method of Data Use

The TikTok data obtained are used by the Company exclusively to provide social media analytics functionality within the Service, namely:

displaying statistics and dynamics of account indicators in the User's analytical dashboard;

generating reports and comparative charts of content performance;

archiving metrics to ensure access to historical data.

The Company does not use TikTok data for training artificial intelligence or machine learning models, for displaying advertising, selling data to third parties or for any other purposes beyond the direct provision of Services to the User.

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17.4.3. Transfer of Data to Third Parties

TikTok data are not sold, rented out or transferred to third parties for commercial purposes. Limited transfer of data is possible exclusively in the following cases:

to the Company's technical contractors (hosting, infrastructure), who act under a data processing agreement and are obliged to ensure their confidentiality and security;

upon request of authorised authorities in cases expressly provided for by law, or to protect the Company's rights.

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17.4.4. Data Storage and Protection

TikTok access tokens are stored in encrypted form in the Company's secure database.

All transmission of data between the Service and TikTok API is carried out exclusively through the secure HTTPS/TLS protocol.

Access to TikTok data is restricted only to those employees and systems of the Company for whom it is necessary to perform the functions of the Service.

The Company implements organisational and technical measures to protect data in accordance with generally accepted industry standards.

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17.4.5. Data Storage and Deletion

TikTok data are stored throughout the entire period of active connection of the account to the Service. After the account is disconnected:

TikTok access tokens are deleted immediately or within no more than thirty (30) calendar days;

collected analytical metrics and archival data may be stored for up to ninety (90) calendar days to ensure the integrity of the User's reports, after which they are subject to irreversible deletion.

For early deletion of all TikTok data, the User may:

Revoke the Service's access in TikTok settings: Profile -> Settings -> Security -> Authorised apps.

Send a data deletion request to: legal@looqme.io

The Company processes such request within thirty (30) calendar days from the moment of its receipt.

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